1.When will you arrange the shipment?
Normally we\'ll ship the order in 1-2 working days (48 hours) once payment is completed, If you need any favorable or fast shipping, please contact us at any time. We\'ll reply you ASAP.
2.Is there any dos and donts for genuine leather?
Avoid washing, Aviod fire, Keep away for rain and sunshine, Moistureproof and aviod insect, Aviod overweight, Aviod contact with sharp object and chemicals
3.There is some scratches or glue on crazy horse leather product, is it acceptable?
Full of messy scracthes is the remarkable feature of crazy horse leather, as it\'s natural and shows vintage wild style. As every product is unique and handmade by professional artsian, sometimes there may be some glue, please think over this point before place and order
4.Did you do wholesale or drop shipping?
We are leather bag Manufacturer Direct Supplier, we have large stock, we do accept wholesale order or drop shipping, accept small order & no MOQ. Please convo us for details to cooperate.
5.The purchase protection time is running out, what can I do?
If your purchase protection time is running out, please contact us to extend the delivery time and check your order tracking, so your money won\'t go to my account.
6.Is there any customs tax?
Normally we will declare the minimum value to avoid customs tax. Please kindly note that buyers are accountable for all additional customs fees, brokerage fees, duties and taxes for importation into your country. These additional fees may be collected at time of delivery. To avoid high customs clearance fee, please let us know how much value you would like to declare when you place the order. Thanks.
7.If I\'m not satisfied with the product, can I return it back?
We accpet return and full refund from regular 7 days to 15 days after the date of receipt of the items, please contact us before sending it back or leaving a negative feedback.The shipping fee is paid by buyer. We don\'t accept items which is destroyed by human behavior.
8.Seller product and service is excellent, how can I leave a postive feedback?
Five stars are extremely important to us, your satisfaction is our biggest goal.
Please contact us feel free before leaving 1-3 star, we are always ready to solve your problem. Many thanks. Any questions please contact us any time. Every product in our store is designed and produced carefully . Please feel free to purchase.